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The coronavirus disease 2019 (COVID-19) pandemic has affected the global economy and, thus, the global construction industry. This paper aims to study the impact of COVID-19 on construction project performance in the United Arab Emirates (UAE).

This study adopted a qualitative and exploratory approach to investigate the impact of COVID-19 and its policies on project performance in the UAE construction industry in critical areas of the project management body of knowledge (e.g. schedule, cost, resources and contracts). Semi-structured interview questions were asked from ten construction professional to obtain valuable insights into the pandemic’s effects on the UAE construction industry and the effectiveness of policies implemented to rectify the damage and identify the industry’s new normal.

The findings indicate that the construction industry faced several challenges such as schedule delays, disrupted cashflows, delayed permits, approvals and inspections, travel restrictions, serious health and safety concerns, material and equipment shortages, among others which hindered the timely delivery of construction projects. It also indicates that efforts made by the government institutions and the construction industry of the UAE such as economic support programs, digitization of processes, fee and fine waivers, health facilities, among other statutory relaxations proved effective in supporting the construction industry against the adverse effects of the pandemic.

The research findings are limited to the literature review and ten semi-structured interviews seeking an expert’s opinion from industry professionals working in the UAE construction industry. The research team did not get access to project documents, contracts and project progress reports which may be required to validate the interview findings, and to perform an in-depth analysis quantifying the impact of COVID 19 on construction projects performance, which is a limitation of this research.

The implication is that, owing to the imposed lockdowns and strict precautionary measures to curb the rapid spread of the pandemic, smooth execution of the construction project across the country was affected. The government institutions and stakeholders of the construction projects introduced and implemented various techniques and solutions which effectively handled the implications of the COVID-19 pandemic on the construction industry of the UAE.

This study has identified the challenges faced by the construction industry of the UAE in the context of the management of project schedule, project cost, construction contracts, health and safety of construction employees and other related aspects of the construction projects. This study also identified the techniques and solutions adopted by various public and private institutions of the country and their implications on construction projects. Therefore, this study provides guidelines for policymakers and future research studies alike.

Request for information (RFI) documents play a pivotal role in seeking clarifications in construction projects. However, perceived as inevitable “non-value adding” tasks, they harbour risks like schedule delays and increased project costs, underlining the importance of strategic RFI management in construction projects. Despite this, a lack of literature dissecting RFI processes impedes a full understanding of their intricacies and impacts. This study aims to bridge the gap through a comprehensive literature review, delving into RFI intricacies and implications, while emphasising the necessity for strategic RFI management to prevent project risks.

This research study systematically reviews RFI-related papers published between 2000 and 2023. Accordingly, the review discusses key themes related to RFI management, yielding best practices for industry stakeholders and highlighting research directions and gaps in the body of knowledge.

Present RFI management platforms exhibit deficiencies and lack analytics essential for streamlined RFI processing. Complications arise in building information modelling (BIM)-enabled projects due to software disparities and interoperability hurdles. The existing body of knowledge heavily relies on manual content analysis, an impractical approach for the construction industry. The proposed research direction involves automated comprehension of unstructured RFI content using advanced text mining and natural language processing techniques, with the potential to greatly elevate the efficiency of RFI processing.

The study extends the RFI literature by providing novel insights into the problemetisation with the RFI process, offering a holistic understanding and best practices to minimise adverse effects. Additionally, the paper synthesises RFI processes in traditional and BIM-enabled project settings, maps a causal-loop diagram to identify associated issues and summarises approaches for extracting knowledge from the unstructured content of RFIs. The outcomes of this review stand to offer invaluable insights to both industry practitioners and researchers, enabling and promoting the refinement of RFI processes within the construction domain.

This study focuses on the Critical Success Factors (CSF) for developing sustainable entrepreneurship in the Pakistani telecommunication industry. Despite the efforts made by governments and stakeholders to stimulate sustainable entrepreneurship initiatives, contributions in the telecommunications sector are lacking. Therefore, this study has the major objective of identifying a transformation path for these firms. This is done by providing a theoretical framework for sustainable entrepreneurship in the telecommunications industry, focusing on managerial and operational practices that should be modified according to a set of CSFs identified by experts in Pakistani firms.

This article proposes a novel Multiple Attribute Decision Making (MADM) approach based on Grey Systems Theory (GST) and Best-Worst Method (BWM) while unveiling endogenous relationships among current managerial/operational practices and the CSFs for sustainable entrepreneurship in the telecommunications industry.

CSFs for achieving sustainable entrepreneurship in the Pakistani telecommunications industry were found to rely on a tripod, based on effectiveness, transparency, and accountability that are embedded within the ambit of managerial and operational practices, such as focusing and reducing digital illiteracy, targeting poor communities, helping the young in structuring start-ups.

This article contributes to the MADM research stream by proposing a novel use of the BWM technique based on GST to promote sustainable entrepreneurship CSFs in Pakistani telecommunications firms.